Customer Reviews for payLo Plans
payLo Plans
Get great value out of every minute and take total control of your spending. Get minutes as low as 5¢ when you buy Minute Packs with Roll Forward Minutes. Add Messaging Packs and Mobile Web to create your perfect plan.
Average Customer Rating:
(155 Reviews) 155
Rating Breakdown 155 reviews
5 stars
59
4 stars
34
3 stars
14
2 stars
14
1 star
34
101 out of 15366%of customers would recommend this product
Customer Reviews for payLo Plans
Review 1 for payLo Plans
Anonymous
Age: 55-64
Current Owner? Yes
How Long? 3+ years
Primary Phone Use: Mostly Talk
Flexibility
1
/
5
Value
1
/
5
Hardly a period goes by that the automatic top up fails. Credit card info. seems to never be stored even when updated. I simply want a phone ....period. If Virgin is unable to provide that let me know and I'll switch to another provider.
Cons:
constant top up problem
No, I would not recommend this to a friend.
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Review 2 for payLo Plans
DO NOT CHECK ACCOUNT BALANCE FROM THE PHONE
PostedMay 9, 2013
Overall rating
paylouser
Flexibility
1
/
5
Value
1
/
5
This phone plan has a $1.50/day web data fee, which simply check your account balance from the phone will charge it. I did not know that until I check my balance 10 times in a month and run out of money. This plan is a very bad idea !!!
Cons:
fee
No, I would not recommend this to a friend.
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Review 3 for payLo Plans
my kyocera s2100 has great features. . it got bluetooth & a 1.3 mp camera plus it's a 3g capable phone!
PostedMay 4, 2013
Overall rating
jedi0828
From:
los angeles, ca
Age: 55-64
Current Owner? Yes
How Long? Under 6 months
Primary Phone Use: Mostly Talk
Flexibility
2
/
5
Value
2
/
5
i paid the $20 monthly plan with 400 minutes but msm & data cost extra.if you talk and msm a lot. i would recomend the $30 monthly plan with 1500 min.& 1500 message plus 30mb data.
Pros:
best prepaid plan, only 5 cents per min
Cons:
i hope the msm could be deduct from the 400 min
I would recommend this to a friend!
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Review 4 for payLo Plans
Automatic top-up is always breakinbg down
PostedApril 20, 2013
Overall rating
set2go
From:
New York, NY
Age: Over 65
Current Owner? Yes
How Long? 3+ years
Flexibility
1
/
5
Value
1
/
5
My automatic top-uo via credit card has been in effect for years, yet every few months I get tons of messages saying I must immediately top-up or lose service. This is highly aggravating & communicates incompetence.
No, I would not recommend this to a friend.
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Review 5 for payLo Plans
jmburns111
From:
Buford, GA
Age: Over 65
Current Owner? Yes
How Long? 3+ years
Primary Phone Use: Mostly Talk
Flexibility
3
/
5
Value
3
/
5
I logged into my Virgin account and could find no information other than my Account Balance. I wanted to know what charges were made to my account in the past. I wanted to know what automatic top-ups were needed. My wife and I have used these plans for years and continue to receive unwanted text messages warning about top-ups when this is done automatically. This is very annoying. Please just notify us when an automatic top-up will occur.
Pros:
cheap
Cons:
annoying text warnings, on-line information is insufficient
I would recommend this to a friend!
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Review 6 for payLo Plans
300WSM
From:
Ohio
Age: Over 65
Current Owner? Yes
How Long? 3+ years
Primary Phone Use: Mostly Talk
Flexibility
4
/
5
Value
5
/
5
I cannot find any way to pay for you to keep my number for one year. The web site needs to add this choice.
Otherwise I like the phone, service, and value.
Pros:
great value
I would recommend this to a friend!
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Review 7 for payLo Plans
iamcros1
From:
San Diego
Age: 35-44
Current Owner? Yes
How Long? Under 6 months
Primary Phone Use: Mostly Talk
Flexibility
2
/
5
Value
2
/
5
Just got the phone a few days ago payed up for a month and ALREADY after less then a week they want a payment for the upcoming month and turned my phone off. What an inconvenience. Should have just told me from the get go to pay for a few months up front to avoid this....
Pros:
price
Cons:
inconvenience
No, I would not recommend this to a friend.
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Comments (1)
Rav3nst4r
Atlanta, GA
Additional information about Rav3nst4r could not be loaded.
Doesn't sound right...
Posted April 21, 2013
The only way that should be able to happen and cause them to disconnect until you pay for the next month is if you have a limited number of anytime minutes, texts, etc in the plan you chose and have already used all of that limited number. For example, I just payed for the $20 payLo 400 minute plan for my initial first month until deciding which unlimited type plan I wanted. Of course, with only 400 minutes included in the $20 plan, when I used all 400, I only had the option to put more cash in top-up account to pay by the extra minute, to restart the plan month early by paying on that date(a week before my due date), or go ahead and pay for a new, better plan(also to start new month early, which changes your payment due date each month to whatever day you restarted your plan, or started a new one). The only way they should ever cut you off early in the month is if you've used all the minutes in your plan and do not have any cash in your top up account to pay for extra. You definitely do NOT have to normally pay for more than one month at a time to keep the phone on for the entire month. Hope that helps a little...
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Review 8 for payLo Plans
I miss atuo top up
PostedApril 12, 2013
Overall rating
anon321
Flexibility
4
/
5
Value
5
/
5
What happened to my old plan that would auto top up? I find the new setup cumbersome. That the cost has edged up slightly for a service that barely works in my home doesn't make me happy. I'll stay only because you provide the best price for a service I only use for rarely at most..
No, I would not recommend this to a friend.
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Review 9 for payLo Plans
VerySimpleUser
From:
Fort Worth,TX
Age: 55-64
Current Owner? Yes
How Long? 2-3 years
Primary Phone Use: Mostly Talk
Flexibility
1
/
5
Value
2
/
5
I doubt this can actually be of assistance to anyone, but when this plan is used as a phoe and ONLY a phone, no matter if you don't want ANY texts (I don't know how nor do I care to do so) or any DATA usage (don't want and don't care to, either) if something or someone does this - you get charged anyway and you can't stop it. I would suppose too many WANT this capability - I, however, DO NOT. Anything that happens, whether under your control or not, YOU pay for - even if you rarely use your phone even JUST as a PHONE. (And it's not a smart phone, it a "dumb" phone - for calls and emergency only.)
No, I would not recommend this to a friend.
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Review 10 for payLo Plans
Helpy
From:
Hopewell, VA
Age: 25-34
Current Owner? Yes
How Long? Under 6 months
Primary Phone Use: Mostly Talk
Flexibility
4
/
5
Value
5
/
5
Great service. Great value. I have and will continue to recommend this service to my friends and family.
Pros:
friendly customer service
Cons:
hard to search ringtones
I would recommend this to a friend!
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Review 11 for payLo Plans
Do not like depending on plan, you have a small outdated selection to choose from.
PostedApril 11, 2013
Overall rating
NeednewPhoneNcarrier
From:
Cranston, RI
Age: 25-34
Current Owner? Yes
How Long? 1-2 years
Primary Phone Use: Mostly Talk
Flexibility
1
/
5
Value
1
/
5
It's 2013!!!! Just about all the other carriers for cell service allow to purchase ANY PHONE the carrier has out for use with prepaid and normal plans. I need a new phone and can only purchase a "paylo phone"!!!!!! Your customers must have more selections and as a virgin mobile customer, I believe #1 Virgin Mobile would benefit if they made ALL there phones work with whichever plan they have. I need to purchase a new phone from virgin mobile. The thing stopping me from doing so is, I can only afford virgin mobile with assurance wireless, which means I forced to purchase a paylo phone. Thats not fair. To top that all of all the phones for each "plan", and very old and outdated. Something must be done. If it your going to start losing customers. Even though the service or rate plans are cheap, no one wants an old outdated cell phone. Virgin mobile needs to have ALL of there phones an ability to work with any plan. The cell phones to choose from should be cheaper because they are outdated ALL OF THEM!!!!! Get some new phones and make all virgin mobile phones able to work with all plans provided.
Pros:
each phone could work with any plan
Cons:
all the phones to purchase are old/outdated, outdated phones available for paylo
No, I would not recommend this to a friend.
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Review 12 for payLo Plans
HatesTechButLovesThisSvce
From:
Southern Indiana
Age: 45-54
Current Owner? Yes
How Long? 3+ years
Primary Phone Use: Mostly Talk
Flexibility
4
/
5
Value
5
/
5
Our Family has Three Virgin Mobile phones and we pay $90/year per phone and that is a great deal. Especially for folks who only use the phone for emergency and critical calls. It would be nice if the balances could be moved from phone to phone as one person in the family always runs out of minutes and the rest of us never do.
I would recommend this to a friend!
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Review 13 for payLo Plans
2Pillohs
From:
New York, NY
Age: 18-24
Current Owner? Yes
How Long? Under 6 months
Primary Phone Use: Mostly Talk
Flexibility
5
/
5
Value
5
/
5
I never thought I'd feel moved enough to write a review and I always thought that the people who wrote them were just employees of said company trying to entice people to use the product. Yet, here I am telling anyone who reads this, that the payLo plan is extremely flexible and easy to use. You can have one plan this moth and an entirely different one next month. Trust me, you're in the right place.
I would recommend this to a friend!
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Review 14 for payLo Plans
HappyCustomerNoLonger
From:
Ontario and Florida
Age: 55-64
Current Owner? Yes
How Long? 3+ years
Primary Phone Use: Mostly Talk
Flexibility
1
/
5
Value
2
/
5
I have used the pay as you go plan since 2006. They would automatically charge me $15 every 3 months and the minutes would never expire. This was perfect for me because I live in Canada for 8 months a year and could use the stockpiled minutes when I arrived back in the US in December.
They no longer have this plan so I guess I'll just cancel my service. No use having them top up my phone if the minutes are going to expire before I use the. It's a shame because I loved this plan!!
Cons:
minutes expire
No, I would not recommend this to a friend.
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Review 15 for payLo Plans
indymarj
From:
Indianapolis,IN
Age: 55-64
Current Owner? Yes
How Long? 3+ years
Primary Phone Use: Mostly Text & Messaging
Flexibility
5
/
5
Value
5
/
5
Just bought a new phone today. used the website to switch from old to new. Very simple process! even I can do it! Thanks for making this any easy transition!
Pros:
easy!
I would recommend this to a friend!
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Review 16 for payLo Plans
CUSTOMER SERVICE IS RIDICULOUS.
PostedJanuary 29, 2013
Overall rating
LOV2
From:
TACOMA
Flexibility
1
/
5
Value
1
/
5
THEY SAID THEY WILL SEND YOU A REPLACEMENT OF THE PHONE AND THEN THEY SEND THE WRONG ONE, THEN CALL THEM 3 TIME AND THEY SAID ITS ON ITS WAY AND NEXT THING YOU KNOW THEY LIED. LYERS, LYERS..............CUSTOMER SERVICE IS THE WORSE EVER. I WOULDNT RECOMMEND THIS COMPANY TO ANYONE.
No, I would not recommend this to a friend.
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+2points
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Review 17 for payLo Plans
snowball
From:
north carolina
Age: 18-24
Current Owner? Yes
How Long? Under 6 months
Primary Phone Use: Mostly Text & Messaging
Flexibility
5
/
5
Value
5
/
5
virgin mobile give me paid my bill and their service is great everywhere I go
Pros:
they are willing to work with you
I would recommend this to a friend!
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Review 18 for payLo Plans
Company does not deliver as they say
PostedJanuary 28, 2013
Overall rating
Stoneface
Flexibility
3
/
5
Value
3
/
5
I signedup for auto pay. Works only at random times. Phone service is cut off. Can not call, not even to Virgin. Once i got some many topup calls, iaid them all and had a 125.00 credit. ( GOTCHA). Very dissatified with Virgin. Will probably go to new phone service very soon. Enough is Enough!
Cons:
unhappy
No, I would not recommend this to a friend.
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Review 19 for payLo Plans
Donald
From:
Los Angeles, CA
Age: 25-34
Current Owner? Yes
How Long? 3+ years
Primary Phone Use: Mostly Web & Data
Flexibility
5
/
5
Value
5
/
5
I've been a Virgin Mobile Customer since year 2005. I was previously using PayLo and this is the fair economic service you could get for Talk and Text, but PayLo is not design for data. If you are seeking for data and an android phone, go on Beyond Plan. PayLo is useful for people who could operate simple phones (Non-Smart Phones) especially adults who hates complicated phones. My father is currently using PayLo since 2006 and we have no trouble with his service. Also, we are not worrying paying large amount of bills every month because everything is fixed. Now, I am currently using Beyond Plan. Virgin Mobile is the cheapest way to save money especially in today's economic crisis. My girlfriend switched from many mobile companies and she said that Virgin Mobile is the best of all.
Pros:
affordable, good coverage, best of all network
Cons:
lack of phone in paylo
I would recommend this to a friend!
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Review 20 for payLo Plans
bridgemad
From:
California
Age: 55-64
Current Owner? Yes
How Long? 3+ years
Primary Phone Use: Mostly Talk
Flexibility
1
/
5
Value
3
/
5
I have been with Virgin for years and every January 1 top up 90 dollars for the whole year. This year my new balance says I have to top up again in April. Terrible!!!!!!!!!!!!!
Cons:
topping up
No, I would not recommend this to a friend.
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Comments (1)
Donald
Los Angeles, CA
Additional information about Donald could not be loaded.
Read the systems update.
Posted January 15, 2013
Did you read the systems update?
http://www.virginmobileusa.com/VirginMobile-System-Update
http://www.virginmobileusa.com/VirginMobile-System-Update
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